Repair Process

The unit should be packaged in a box (not in envelope - even the envelope with bubble wrap inside). There must be a minimum of 2 inches of space around the unit for extra padding (bubble wrap or newspaper). It is very important to put extra padding when you ship heavy items like large audio equipment.
Please fill out and print the Shipping Form and include it in a package. We also have a PDF file with the Address Label for your convenience - you can just print it out, fill in your return address and tape it to the package.

When audio equipment is delivered to our facility it is entered into our computer system and we send an e-mail to the customer with the Repair Order to confirm that we have received the item.
The equipment is moved to a Repair Technician for an estimate.
We e-mail the Repair Estimate or call the customer and we wait for the customer's approval.

To approve the repair, the customer must contact us by e-mail, phone, fax or mail to confirm the repair estimate and provide payment information. We do accept Purchase Orders - only for schools, universities or corporations. We do not charge refusal fee or re-assembly fee. If you do not want us to return the broken unit we can recycle it for you at no additional charge.

When the estimate is approved the Technician starts the repair. Typical repair time is 3 -7 business days when parts are in stock and 5-14 business days when we have to order parts.
When the repair is completed the equipment is tested, cleaned, checked to good working order, and packaged for shipment.

We are using UPS Ground service for all the return packages ( if other service is preferred please indicate it on the shipping form).
When the equipment is shipped back to the customer we e-mail a Packing Slip with the tracking number.
Customer Repair Invoice with warranty information and payment receipt is attached to the returned item.